4.2 /5

Score from 87 reviews

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Deals - Surabaya

Shangri-la Hotel Surabaya

  • Jl. Mayjend Sungkono 120, 60256 Surabaya, Indonesia - View on map
4.2 /5
Hotel type: Hotel - Hotel Chain: Shangri-La Hotels & Resorts
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Hotel themes – Shangri-la Hotel Surabaya

  • ✓ Gourmet
  • ✓ Luxury
  • ✓ Business

Quick description

Situated in western Surabaya, the 5-star Shangri-la Hotel Surabaya provides a resort getaway with its outdoor pool, spa treatments and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. Parking is free and the property also offers free scheduled shuttle service to Ciputra World Shopping Mall and Surabaya Town Square.

Contemporary and luxurious, the air-conditioned rooms are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers.

Shangri-la Hotel Surabaya is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. There is a spa with a sauna and expert massages. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.

Shangri-la Hotel has both a Japanese and a Mexican restaurant on site. Cocktails are served in the lounge.

Rooms: 383

Check available dates

Deluxe Double or Twin Room

Food & Drink

Minibar, Refrigerator, Tea/Coffee Maker


Shower, Free toiletries, Toilet, Bathroom, Bath, Hairdryer, Slippers, Bathrobe

Room Amenities

Sofa, Interconnected room(s) available, Desk, Dressing Room, Safety Deposit Box, Carpeted, Air Conditioning


Satellite Channels, Telephone, Flat-screen TV, Cable Channels, DVD Player


Alarm clock, Wake Up Service/Alarm Clock

A modern room with a flat-screen cable TV, minibar and tea/coffee-making facilities.

Executive Double Room

Food & Drink

Minibar, Refrigerator


Bath, Shower, Free toiletries, Hairdryer, Bathroom, Toilet, Bathrobe, Slippers

Room Amenities

Dressing Room, Sofa, Desk, Interconnected room(s) available, Safety Deposit Box, Carpeted, Air Conditioning


Flat-screen TV, Telephone, Cable Channels, Satellite Channels, DVD Player


Alarm clock

This room is larger than the Deluxe Double or Twin Room. It comes with a flat-screen cable TV, minibar and tea/coffee-making facilities.

Club King Room

Food & Drink

Minibar, Refrigerator


Bathroom, Free toiletries, Shower, Hairdryer, Slippers, Bath, Bathrobe, Toilet

Room Amenities

Desk, Sofa, Carpeted, Dressing Room, Air Conditioning, Interconnected room(s) available, Safety Deposit Box


DVD Player, Satellite Channels, Flat-screen TV, Telephone, Cable Channels


Executive Lounge Access, Alarm clock


City view

Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.

After booking, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email.

Facilities of Shangri-la Hotel Surabaya

Food & Drink

Bar, Snack bar, Room service, Restaurant, Restaurant (à la carte), Packed lunches, Restaurant (buffet),

Business facilities

Fax/photocopying, Meeting/banquet facilities,

Front-desk/reception area services

Newspapers, Tour desk, ATM/cash machine on site, Ticket service, Concierge service, 24-hour front desk, Safety deposit box, Luggage storage, Express check-in/check-out, Currency exchange,


Golf course (within 3 km), Table tennis, Tennis court,

Pools and wellness

Massage, Sauna, Fitness centre, Outdoor pool (all year), Swimming pool, Hot tub/jacuzzi, Spa and wellness centre,

Common areas



VIP room facilities, Facilities for disabled guests Shangri-la Hotel Surabaya Facilities for disabled guests, Air conditioning, Bridal suite, Lift, Designated smoking area, Non-smoking rooms,

Entertainment and children services

Children's playground, Babysitting/child services, Nightclub/DJ,

Cleaning services

Daily maid service, Shoeshine, Trouser press, Laundry, Dry cleaning, Ironing service,


Gift shop, Barber/beauty shop, Shops (on site),


Secured parking, Accessible parking, Car hire, Shuttle service, Shuttle service (surcharge),


Free WiFi! WiFi is available in all areas and is free of charge.


Free parking! Free public parking is possible on site (reservation is not needed).

Policies of Shangri-la Hotel Surabaya


From 14:00 Until 23:00 hours


From 06:00 Until 12:00 hours

Children and extra beds

All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All children under 12 years stay free of charge for extra beds.
All further older children or adults are charged IDR 786500 per night for extra beds.
The maximum number of extra beds in a room is 1.


Pets are not allowed.

During your stay, pay with

Contact methods

☎ telephone
@ E-mail

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Free parking
On-site parking
WiFi available in all areas

Food & Drink

Room service
Packed lunches
Restaurant (à la carte)
Restaurant (buffet)
Snack bar

Front-desk/reception area services

24-hour front desk
Express check-in/check-out
Safety deposit box
Valet parking
Currency exchange
Tour desk
Ticket service
Luggage storage
ATM/cash machine on site
Concierge service


Tennis court
Golf course (within 3 km)
Table tennis

Pools and wellness

Fitness centre
Spa and wellness centre
Hot tub/jacuzzi
Outdoor pool (all year)
Swimming pool

Entertainment and children services

Babysitting/child services
Children\'s playground

Cleaning services

Dry cleaning
Ironing service
Trouser press
Daily maid service


Internet services
Free WiFi

Overall room rating

    support / service

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