Shangri-la Hotel Surabaya

  • Jl. Mayjend Sungkono 120, 60256 Surabaya, Indonesia - View on map
4.2 /5
Hotel type: Hotel - Hotel Chain: Shangri-La Hotels & Resorts favourite
Show deals

All bookings are confirmed instantly. No waiting, no email exchanges, no confusion.


Hotel themes – Shangri-la Hotel Surabaya

  • ✓ Luxury
  • ✓ Gourmet
  • ✓ Business

Quick description

Situated in western Surabaya, the 5-star Shangri-la Hotel Surabaya provides a resort getaway with its outdoor pool, spa treatments and tropical landscapes. Free WiFi and free wired internet are provided throughout the property. Parking is free and the property also offers free scheduled shuttle service to Ciputra World Shopping Mall and Surabaya Town Square.

Contemporary and luxurious, the air-conditioned rooms are equipped with a flat-screen TV, DVD player and a personal safe. En suite bathrooms have a bathtub, as well as bathrobes and slippers.

Shangri-la Hotel Surabaya is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available at an extra charge.

Guests can enjoy a game of tennis at the 3 on-site courts, or relax by the pool under the surrounding palm trees. There is a spa with a sauna and expert massages. Golf outings at one of the nearby championship courses can be arranged with the hotel staff.

Rooms: 383

Important information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Shangri-la Hotel Surabaya in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Check available dates

Deluxe Double or Twin Room

Food & Drink

Refrigerator, Tea/Coffee Maker, Minibar


Bathrobe, Toilet, Bathroom, Free toiletries, Hairdryer, Slippers, Bath, Shower

Room Amenities

Safety Deposit Box, Sofa, Carpeted, Desk, Interconnected room(s) available, Air conditioning, Dressing Room


Satellite Channels, Telephone, DVD Player, Cable Channels, Flat-screen TV


Alarm clock, Wake Up Service/Alarm Clock

A modern room with a flat-screen cable TV, minibar and tea/coffee-making facilities.

Executive Double Room

Food & Drink

Minibar, Refrigerator


Bath, Slippers, Bathroom, Bathrobe, Free toiletries, Hairdryer, Shower, Toilet

Room Amenities

Carpeted, Dressing Room, Air conditioning, Safety Deposit Box, Sofa, Interconnected room(s) available, Desk


Flat-screen TV, Satellite Channels, Telephone, DVD Player, Cable Channels


Alarm clock

This room is larger than the Deluxe Double or Twin Room. It comes with a flat-screen cable TV, minibar and tea/coffee-making facilities.

Club King Room

Food & Drink

Minibar, Refrigerator


Free toiletries, Bathroom, Shower, Hairdryer, Slippers, Bathrobe, Bath, Toilet

Room Amenities

Interconnected room(s) available, Dressing Room, Safety Deposit Box, Carpeted, Air conditioning, Desk, Sofa


Satellite Channels, DVD Player, Cable Channels, Telephone, Flat-screen TV


Executive Lounge Access, Alarm clock


City view

Located in higher floor with city view, this room features free access to Horizon Club Lounge access where guest can enjoy breakfast at lounge and evening cocktails.

After booking, all of the hotel’s details, including telephone and email address, are provided in the online booking confirmation, confirmation email.

Facilities of Shangri-la Hotel Surabaya

Food & Drink

Snack bar, Restaurant (buffet), Packed lunches, Bar, Restaurant (à la carte), Restaurant, Room service,

Business facilities

Meeting/banquet facilities, Fax/photocopying,

Front-desk/reception area services

Ticket service, Concierge service, Currency exchange, 24-hour front desk, Safety deposit box, ATM/cash machine on site, Luggage storage, Express check-in/check-out, Newspapers, Tour desk,


Table tennis, Tennis court, Golf course (within 3 km),

Pools and wellness

Sauna, Hot tub/jacuzzi, Swimming pool, Spa and wellness centre, Outdoor pool (all year), Fitness centre, Massage,

Common areas



Non-smoking rooms, VIP room facilities, Air conditioning, Bridal suite, Designated smoking area, Facilities for disabled guests Shangri-la Hotel Surabaya Facilities for disabled guests, Lift,

Entertainment and children services

Babysitting/child services, Nightclub/DJ, Children's playground,

Cleaning services

Daily maid service, Dry cleaning, Shoeshine, Ironing service, Trouser press, Laundry,


Barber/beauty shop, Shops (on site), Gift shop,


Shuttle service (additional charge), Secured parking, Accessible parking, Shuttle service, Car hire,


Free WiFi! WiFi is available in all areas and is free of charge.


Free parking! Free public parking is possible on site (reservation is not needed).

Policies of Shangri-la Hotel Surabaya


From 14:00 Until 23:00 hours


From 06:00 Until 12:00 hours

Children and extra beds

All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
All children under 12 years stay free of charge for extra beds.
All further older children or adults are charged IDR 786500 per night for extra beds.
The maximum number of extra beds in a room is 1.


Pets are not allowed.

During your stay, pay with

Contact methods

☎ telephone
@ E-mail

Add review – Shangri-la Hotel Surabaya

Your experiences are very helpful to other travellers. On a scale of 1-5, rate the equipment you have used during your stay at the hotel Shangri-la Hotel Surabaya and express your opinion. Your opinion is important! Thank you!


Free parking
On-site parking
WiFi available in all areas

Food & Drink

Room service
Packed lunches
Restaurant (à la carte)
Restaurant (buffet)
Snack bar

Front-desk/reception area services

24-hour front desk
Express check-in/check-out
Safety deposit box
Valet parking
Currency exchange
Tour desk
Ticket service
Luggage storage
ATM/cash machine on site
Concierge service


Tennis court
Golf course (within 3 km)
Table tennis

Pools and wellness

Fitness centre
Spa and wellness centre
Hot tub/jacuzzi
Outdoor pool (all year)
Swimming pool

Entertainment and children services

Babysitting/child services
Children\'s playground

Cleaning services

Dry cleaning
Ironing service
Trouser press
Daily maid service


Internet services
Free WiFi

Overall room rating

    support / service

How was your stay at Shangri-la Hotel Surabaya?

Information about your stay - Shangri-la Hotel Surabaya

This field is required.

Adding an opinion does not require a log, but taking care of the maintenance of a high level of presented content, your opinion will appear on the website after approval by the moderator. This is to protect against the appearance of texts containing vulgar words, spam or unrelatedd to the object.

All fields marked with an * must be filled in.

Why use

Book Now, Pay Later! With FREE cancellation on most rooms

Unbiased reviews

Unbiased reviews

Our hotel reviews will help you find the best deal in the right location. provides the largest selection of hotels provides the largest selection of hotels offers the choice of over 600,000 hotels in more than 200 countries.

Sign in to your account

Sign in to your account

Sign up for your free My account

We speak your language

We speak your language

Website in English and 17 other languages

View this hotel on the map
Add review
Not the perfect fit? Continue search